Leading minds. Latest publications.
Airline Alliances – best practice or doomed for failure?
Airline Alliances – Best Practice or Doomed for Failure? When partnering among competitors became fashionable in the 1990s it was the airline industry which first embraced the concept and went on to develop global multi partner ecosystems. At the time many pundits proclaimed that airline alliances were merely short-lived [...]
UNEX modern commercial roadmap for airline distribution
Distribution of airline tickets is under pressure as more and more channels pop up. As a result channel costs need to be reduced and new revenue streams to be covered. Consequently decisions need to be taken: Which new technology and sales channel will survive or might even define the new [...]
Die Loyalität der Kunden geht zurück
UNEX Gründer Benno Daegling im Interview mit airliners.de. http://www.airliners.de/die-vielfliegerprogramme-auslaufmodell-interview/47445
HR KPIs
Eckpfeiler für ein steuerungswirksames HR KPI Set HR ist ein essentieller Erfolgsfaktor, doch gerade in diesem Bereich herrscht in vielen Unternehmen Intransparenz über wichtige KPIs. Wissen Sie, wie attraktiv Sie als Arbeitgeber sind? Wie viele Nachwuchsführungskräfte Sie in 5 Jahren brauchen werden und wie viele davon Sie heute schon in [...]
Loyalty – Frequent Flyer Programs
Have FFP’s destroyed airline loyalty? Are Frequent Flyer Programs lucrative for airlines or are they a source of frustration for their members? When American Airlines launched the AAdvantage program in 1981 they created a much copied blue print. Today every airline around the globe offers a Frequent Flyer Program [FFP] [...]
Airport 4.0
Airport 4.0: Digitalization at the airport Traveling is digital. But somehow, it seems as if the digitalization ends at the airport. Central data management, efficient real-time communication between all actors and a “smart airport” are still dreams of the future. Often, not even sub-processes of airport operations are digitalized. While [...]