Leading minds. Latest publications.
Onboard duty-free
Is Onboard Duty-free outdated? SAS has just decided to stop onboard duty-free sales as reported on ATW Online. SAS argues that changing customer behavior and sustainability considerations from fuel savings led to this decision. This is a rather surprising move at a time where airlines are extending their ancillaries portfolio. [...]
The revolution around NDC & One Order
NDC and ONE Order are already revolutionizing how airline tickets are distributed. Retail competencies are quickly becoming a core requirement for airline sales units. A whole new industry has already grown around new opportunities and technology. A cross competence survey of the UNEX Airline and the UNEX Retail practices has [...]
Airline Alliances – best practice or doomed for failure?
Airline Alliances – Best Practice or Doomed for Failure? When partnering among competitors became fashionable in the 1990s it was the airline industry which first embraced the concept and went on to develop global multi partner ecosystems. At the time many pundits proclaimed that airline alliances were merely short-lived [...]
UNEX modern commercial roadmap for airline distribution
Distribution of airline tickets is under pressure as more and more channels pop up. As a result channel costs need to be reduced and new revenue streams to be covered. Consequently decisions need to be taken: Which new technology and sales channel will survive or might even define the new [...]
Die Loyalität der Kunden geht zurück
UNEX Gründer Benno Daegling im Interview mit airliners.de. http://www.airliners.de/die-vielfliegerprogramme-auslaufmodell-interview/47445
HR KPIs
Eckpfeiler für ein steuerungswirksames HR KPI Set HR ist ein essentieller Erfolgsfaktor, doch gerade in diesem Bereich herrscht in vielen Unternehmen Intransparenz über wichtige KPIs. Wissen Sie, wie attraktiv Sie als Arbeitgeber sind? Wie viele Nachwuchsführungskräfte Sie in 5 Jahren brauchen werden und wie viele davon Sie heute schon in [...]