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High status levels mean a lot to frequent travellers. Not only because they come with some very valuable privileges but also as a symbol of being someone special. What does it do to these customers if they lose their status because of Corona? The airlines’ network offering is significantly down. [...]

As most of the world has benefited from the low fare, ultra-low-cost carrier model, the U.S. remains a notable exception. In most mature short-haul markets around the world, ULCCs typically command 30% passenger market shares.  However, in the U.S. ULCC penetration has hovered around 5%, but that dramatically changed in 2020 [...]

As you board your next flight isn’t it reassuring to know that two well trained pilots will be operating your airplane safely to its destination? But how does this emotion reconcile with statistics whereby 90 percent of recorded incidents in aviation accidents being human errors, according to Tom Enders, Ex-CEO [...]

Airports used to benefit from an overall growth path in aviation since decades. But with COVID it seems the model shows the disadvantage of solely being aligned with natural growth patterns. Airlines have always faced competition and once Alliances showed their limitations, new business models appeared and challenged established airlines [...]

Why Airline Retailing should be a priority right now! Airlines in these unprecedented times are confronted with enormous struggles to protect their core business. Most often this means to focus on cost-cutting and innovative methods of rescuing revenue generation wherever possible. Even though these struggles from the coronavirus pandemic are [...]

The three-dimensional UNEX USP It’s a standard procedure to ask our clients why they chose UNEX over other consultancies. Overwhelmingly , the answer is this: They trust that our recommendations will be pragmatic and implementable. How we do it: we focus on what our clients really want, we listen to [...]