US President Biden raised this topic and he will find many supporters for sure. Airlines became very creative to charge extra for product features that have originally been part of the base product. And yes, paying extra for airport check-in or overhead bin space will surprise many travelers. But we must not forget that airlines [...]
Eurowings and Air France both depart from Hamburg to Paris, CDG at 6.am. Air France asks for an additional 33€ compared to Eurowings At around noon Pegasus and Turkish Airlines have both services from Hamburg to Istanbul (IST, SAW). 37€ is the price premium for the ticket from Turkish Airlines Why is it that passengers [...]
The revenue share from ancillary products is significantly increasing among most airlines. For some players ancillary revenue is even higher than the regular revenue from pure ticket sales. What is the magic behind boosting ancillary revenue? To be honest, it is a complex challenge. Four key competencies need to be mastered: Strategic fit Adorable products [...]
We call them data graveyards, those boring data tables that we come across in most of our projects We wanted to give our clients a better data experience and we found it in Microsoft Power BI. The benefits are: Easy to read data by visuals that direct you to the most important or critical developments [...]
Why do we love Power BI? UNEX has always been data driven because figures beat words. But Microsoft Excel has its limitations, even the newest version with Power Query and Power Pivot. Microsoft Power BI is the ideal tool to step into Business Intelligence. Key benefits of BI tools are: Combining data from all different [...]
What to do with our salesforce after Corona? (A recent UNEX project) Background It was in late 2021 that a former client from the travel industry approached us to ask: "What should we do with our remaining salesforce? They have not been visiting travel agencies for months. Some have already left the company during the [...]
Data analytics is key to airline success. Highly developed models have been created to forecast demand and thus predict future seat load factor and yield. Yet the challenge is: Algorithms that form the base for these forecasts are no longer valid. So, what to do in a situation in which last year’s demand is undocked [...]
High status levels mean a lot to frequent travellers. Not only because they come with some very valuable privileges but also as a symbol of being someone special. What does it do to these customers if they lose their status because of Corona? The airlines’ network offering is significantly down. Corona has put a stop [...]
The three-dimensional UNEX USP It’s a standard procedure to ask our clients why they chose UNEX over other consultancies. Overwhelmingly , the answer is this: They trust that our recommendations will be pragmatic and implementable. How we do it: we focus on what our clients really want, we listen to what clients say and we [...]
Das Ende vom Präsenzvertrieb Notgedrungen haben Unternehmen aller Branchen persönliche Kundenbesuche gegen das Telefon und E-Mails getauscht. Die Corona Kontaktbeschränkungen wirken als Beschleuniger der ohnehin erforderlichen Entwicklung. Dabei wurde in den letzten Jahren so viel am Außendienst optimiert: Immer mehr Besuche je Tag, mindestens 12 sollten es sein Ständig in Kontakt zur Zentrale um die [...]