Customers are telling us that right now they finally find the time to rethink their strategies. They are open to stepping back from daily business and evaluating business models, processes and go to market approaches. Especially airline managers miss a noticeable differentiation in their companies’ product experience. "There is no major difference for a normal passenger [...]
Dynamic ancillary pricing to increase profitability by up to 30% While settling in on Sun Express flight XQ170 from Antalya to Hamburg, prior to take-off, I heard an announcement offering upgrades to XL seats. Paid onboard upgrades? On a leisure airline? This was new to me and a great example of good timing. Ancillary sales [...]
Is Onboard Duty-free outdated? SAS has just decided to stop onboard duty-free sales as reported on ATW Online. SAS argues that changing customer behavior and sustainability considerations from fuel savings led to this decision. This is a rather surprising move at a time where airlines are extending their ancillaries portfolio. On the other hand, onboard [...]
NDC and ONE Order are already revolutionizing how airline tickets are distributed. Retail competencies are quickly becoming a core requirement for airline sales units. A whole new industry has already grown around new opportunities and technology. A cross competence survey of the UNEX Airline and the UNEX Retail practices has shown that only about half [...]
Distribution of airline tickets is under pressure as more and more channels pop up. As a result channel costs need to be reduced and new revenue streams to be covered. Consequently decisions need to be taken: Which new technology and sales channel will survive or might even define the new standard. And while NDC and [...]
UNEX Gründer Benno Daegling im Interview mit airliners.de. http://www.airliners.de/die-vielfliegerprogramme-auslaufmodell-interview/47445
Die Entwicklung des Biermarktes in Deutschland macht nur den Spezialbrauereien noch Freude, der Massenmarkt leidet seit Jahren weitgehend: Die heutige Generation konsumiert pro Kopf fast 40 Liter weniger als ihre Vorgänger und im Vergleich zu 1990 ist der nationale Bierabsatz um fast 30% eingebrochen. Rohstoffkosten und Inflation steigen und auch der internationale Wettbewerb wird immer schärfer. Der Handel nutzt Fernsehbiere als Frequenzbringer und [...]
How disruption will change the airline industry Scenarios on a revolutionary future Do you believe the LCC wave of overrunning legacy business models was revolutionary? You might need to think again. Digitalization will continue to surprise us with innovations. You don’t want to be hit by surprise? Then you need to be prepared. Life in [...]
Air- and Non-Air Ancillary Short-term profit or long-term death? Imagine yourself in a restaurant, paying more for a window seat, being charged for making a reservation and paying extra for fast service. Does that sound like a 5* experience? Unbundling of the flight product made Low Cost Carriers (LCC) big. A low entry price is [...]
How digital is your Customer Experience? Are you in danger of being disrupted by digital cargo champions? Disruption is driven by more flexibility, higher speed or cheaper prices: How would your customers rate the overall experience of doing business with you? How could digitalization speed up your processes and customer satisfaction? What about the [...]