We exist to solve client challenges

UNEX is the aviation, travel and transport consultancy, that combines newest approaches with executive experience.

In 1999 we kicked off our first project in aviation. We view the travel and transport industry as being of the utmost importance, so we are pleased to offer the highest level of expertise in this area. We offer the best and brightest in this field and are steadily adding to that knowledge base.

We serve a strong customer base in passenger aviation, air cargo, airports, railway, car rental, and the cruise industry. We have gained work experience in over 40 countries around the globe on five continents. Our knowledge of Travel & Transport is unparalleled.

Our vision is to become the leading European specialty consultancy in aviation, travel & transport.

Our Values

  • We are a consultancy with the highest level of delivery standards and performance
  • We create an environment that inspires all of us to contribute ideas and develop intellectually
  • We act entrepreneurially
  • We are a team, supportive, open, respectful and responsive

Featured business

Is my Alliance still working for me?

UNEX alliance expert Horst Findeisen on the value of alliances in today’s marketplace.

Our Aviation & Travel topics

Strategy

Disruption and digitization are the major drivers behind changing market conditions. UNEX supports its customers to adopt early to the new environment in order to stay profitable.

Commercial

Making money has become quite complicated in the airline, travel and transport business. UNEX supports clients in designing commercial models that take advantage of profit opportunities. Best in class Pricing, Revenue Management, Distribution, Marketing and Loyalty are the key levers to be adjusted. NDC, ONE Order and Ancillary sales are the modern tools to stay profitable.

Operations

Reliability, turn around time and fuel costs have become major factors in running an airline ops. UNEX supports management by establishing best in class processes, tools and steering capabilities. An on-time performance and a most profitable operation are key to the success of any airline, travel or transport company.

Our work references

Our uniqueness

What you see is what you get – Our sales team will be your delivery team

Consider it done – Strong implementation focus

We have been there – Experienced industry executives

Going next gen – UNEX Labs knowledge development

Satisfaction guaranteed – Result driven compensation

Tailormade approach – Every customer is unique

UNEX: United Experience – Working hand in hand with client teams

Ask an expert

UNEX Core Consultants Team

Benno Christian Daegling

MANAGING PARTNER

Benno has 18 years of consulting experience in Aviation & Travel. His focus is on Corporate Strategy, M&A, Pricing, Loyalty, Sales & Marketing. Benno is the co-founder of UNEX.

Stefan Klingenstein

ASSOCIATE PARTNER

Stefan has led multiple projects in Aviation & Travel e.g. at Lufthansa Cargo. His focus is on Pricing, Revenue Management and Operations.

Björn Rosenberger

SENIOR PROJECT MANAGER

Björn has led multiple projects in Aviation & Travel. Key work areas have been in sales and pricing for passenger and cargo aviation.

Claudia Heydenreich

PROJECT MANAGER

Claudia has many years of project experience for clients in Aviation & Travel, incl. airlines, ports, railways, logistics operators and public transport providers. Her focus is on strategy development in challenging market environments.

Arne Semken

PROJECT MANAGER

Arne has led several projects in the Aviation & Travel sector, both with legacy and low-cost carriers. His focus is on strategy, performance optimization and operations.

Anna Becker

SENIOR CONSULTANT

Anna has a solid consulting experience with both Legacy- and Low-Cost Carriers as well as loyalty systems. Her focus is on strategy, commercial Due Diligence and KPI development.

Robin Andrae

CONSULTANT

Robin has gained first experiences by leading his own company and is now using these insights in the Aviation & Travel business.

Jonas Töwe

CONSULTANT

Jonas is eager to apply his insights in strategic and commercial areas of aviation, thereby enhancing customer satisfaction and performance.

UNEX Industry Experts

Prof. Dr. Andreas Thams

PARTNER

Andreas is a Professor of Airline and Tourism Management. He has run several major commercial projects with repeated success guiding sizable organisations in the implementation of strategies that drive the continuous improvement of revenue streams. He is a recognized expert in the field of Revenue Management & Pricing, Tour Operator Management, IATA NDC & One Order and Travel Technology.

Prof. Dr. Stephan Bingemer

PARTNER

Stephan is a Professor of Business Administration and Tourism. He is a recognized expert in the field of IATA NDC & ONE Order, Travel Technology and Customer Experience. He has worked on topics such as Sales Optimization, Sales Team Restructuration, PSD 1.0 implementation, Revenue Management & Steering, Sales Strategy and has driven the technological development of NDC from the airline perspective.

Prof. Dr. Ralf Vogler

PARTNER

Ralf is a Professor of Transport Management, Business Administration and Law. He is a recognized expert in the field of HRM in Travel and Tourism, Commercial Planning and Contract Management. His proven successes include topics like development of agency dealing models and contract management. He also worked on projects leading to re-organization of businesses and improving commercial activities.

Horst Findeisen

PARTNER

Key management roles at Star Alliance, Lufthansa, and Lufthansa Cargo enable Horst to offer insightful solutions across the field of commercial aviation, in particular alliances, joint ventures, route network and controlling.

Jürgen Hild

PARTNER

Jürgen has held numerous management positions at hub and leisure airlines. In addition, he has managed projects in other airlines and has acquired extensive knowledge and experience in Airline Operations as well as intercultural skills.

Mark Anzur

PARTNER

Mark is a former CEO of two mid-sized airlines. As a consultant, he brings in broad international experience in strategies, revenue and ancillary growth tools, restructuring and turnarounds, profitability increase, cost and process optimization, fleet management and digitalization.

UNEX Senior Advisor

Photo Brock Friesen

Dr. Brock Friesen

SENIOR ADVISOR – Vancouver, Canada

Brock’s international aviation career on three continents followed an IMD MBA.  His CEO and VP leadership at global and regional carriers included turnarounds, change management, joint ventures, mergers, and a start-up.  Core competencies include strategy, commercial, and finance. His prior academic research was in environmental management. He is a former CEO of two mid-sized airlines. As a consultant, he brings in broad international experience in strategies, revenue and ancillary growth tools, restructuring and turnarounds, profitability increase, cost and process optimization, fleet management and digitalization.

What our customers say

“UNEX worked in partnership with our project team and provided valuable impulses for successful concepts.”

Thomas Dionisius - Director The Americas

“The joint development of solutions has motivated us very much. UNEX supports creatively and well structured.”

Benjamin Pfeifer - Director Strategy

“UNEX has quickly and competently developed a comprehensive result. I am very satisfied with the cooperation.”

Joost Greve - Loyalty Management

“UNEX has developed innovative concepts for us, which are highly analytical and very pragmatic at the same time. I am extremely satisfied with the cooperation.”

Boris Hueske - Vice President

“The way of cooperation makes the difference in the work with UNEX. Together we have achieved a lot during our six months project.”

Lars Kröplin - Head of Brussels Integration Project

Leading minds. Latest publications.